OSHE IBUKUNOLUWA

Customer Support & Administrative Professional

Ibadan, NG.

About

Highly organized and results-driven Customer Support Virtual Assistant with a proven track record of enhancing operational efficiency and client satisfaction. Adept at managing complex administrative tasks, optimizing online presence for recruitment, and coordinating critical interview processes. Leverages strong communication, data management, and productivity tools (MS Office, Google Workspace) to drive impactful outcomes and support executive-level operations.

Work

Enforca Technologies LTD.

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Customer Support Virtual Assistant

Remote

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Summary

Provided comprehensive virtual administrative and customer support, optimizing operational workflows and ensuring seamless client and recruiter interactions.

Highlights

Managed a comprehensive application tracking system, meticulously logging deadlines, statuses, and follow-up actions to ensure 100% compliance and timely progression for all client applications.

Optimized and consistently updated professional online profiles, including LinkedIn, to enhance client visibility to recruiters and ensure a consistent, professional brand image.

Coordinated all aspects of interview scheduling, facilitating seamless communication between clients and recruiters, and meticulously preparing supporting materials to ensure client readiness.

Streamlined administrative workflows, including filing, document preparation, and correspondence handling, which significantly enhanced overall office efficiency and reduced processing times.

Provided professional phone support, skillfully handling inquiries and ensuring clear, effective communication that contributed to positive client and stakeholder relations.

Collaborated effectively with cross-functional teams to identify and implement process improvements, contributing to enhanced team productivity and operational coherence.

DARAJU GROUP OF COMPANY

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Marketing Supervisor

Ogun State, Ogun State, Nigeria

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Summary

Supervised marketing operations and product-related tasks, leading a team to achieve significant sales growth and operational efficiency.

Highlights

Led and supervised product management initiatives, driving a 50% increase in sales by implementing efficient product management techniques and optimizing market strategies.

Analyzed key product performance metrics and market trends, providing critical insights that informed strategic decision-making and product development roadmaps.

Facilitated weekly team meetings, fostering collaborative discussions to track progress, resolve issues, and develop actionable plans that aligned with departmental goals.

Collaborated cross-functionally to uphold consistent quality standards and enhance operational efficiency across all marketing campaigns and product launches.

Managed complex schedules and appointments for a team of 6, improving time management by 20% and effectively minimizing scheduling conflicts.

Maintained highly organized digital files and records through accurate data entry, ensuring immediate access to critical information for team and management.

Education

University of Ibadan

Ibadan, Oyo State, Nigeria
Bsc. Computer Science

Ibadan City Polytechnic

Ibadan, Oyo State, Nigeria
National Diploma Computer Science

Languages

English

Certificates

Entrepreneurship Foundation

Linkedin Learning Certification

Virtual Assistant Bootcamp

DEXA

Artificial Intelligence & Machine Learning

3MTT Online Training

AI Career Essentials (AiCE)

ALX

Skills

Time Management

Organizational Skills

Written Communication

Verbal Communication

Data Entry

Record Management

Multitasking

Deadline Management

Email Management

Correspondence Handling

Product Management

Customer Service

Client Support

Attention to Detail

Accuracy

Problem Solving

Google Workspace

Google Docs, Google Sheets, Google Calendar.

Microsoft Office

Microsoft Word, Microsoft Excel, Microsoft PowerPoint.